Privacy Policy: Your Information Is Private

AQ Bloom and Chris Munro Enterprises Privacy Policy

This Privacy Policy outlines the commitment of AQ Bloom and its parent company, Chris Munro Enterprises (CME), to protecting the privacy and confidentiality of all user information. We ensure a high level of confidentiality regarding all interactions and information received through our services.

This Policy (together with our Terms of Use and any other documents referred to herein) sets out how CME and its affiliates collect, use, disclose, and otherwise process your personal data. This information may include, but not be limited to, your name, email address, age range (if provided), preferred language, location (e.g., city/state), unique device identifiers, and any other information that identifies you or could reasonably be used to identify you (collectively, “Personal Information”).

By using the AQ Bloom mobile application (the “App”), our website located at https://gettheloveyoudeserve.ca/ (the “Site”), registering for accounts, subscribing to email content, participating in community features, or otherwise communicating with CME (collectively, the “Service”), you agree to the collection, use, and disclosure of your information in accordance with this Privacy Policy.

1. Information We Collect

PAQ collects Personal Information and other data to operate the Service, promote our offerings, and administer the Site and App effectively. We collect information at various points throughout the Service, including:

* **Account Information:** Your name, email address, and any other details provided during registration or profile setup (e.g., display name, profile picture URL, personal goals, hobbies, what you’re looking for).

* **Activity Data:** Details about your interactions within the App, such as AQ points earned, activities logged (e.g., fitness, meditation, professional development), setbacks recorded, mood check-in data (e.g., mood levels, energy, stressors, emotions), and progress on quests. This data helps us personalize your experience and track your growth.

* **Quiz Results:** Information derived from personality, attachment, values, and belief-based quizzes you complete within the App. This includes your quiz answers, primary and secondary results, and any generated insights.

* **AI Coach Conversations:** Transcripts of your interactions with the AI Coach.

* **Community Content:** Information you choose to share publicly through the App’s community feed or private messages with other users.

* **Communication Data:** Records of your communications with us, such as support requests, feedback, or email correspondence.

* **Technical Data:** Standard internet log information about how and when you use the Site and App. This includes your IP address, device type, operating system, browser used, referring web addresses, pages visited, and other diagnostic data. This information helps us understand user behavior, improve our services, and diagnose technical issues.

2. How We Use Your Information

PAQ collects and processes Personal Information for the following purposes:

* **To Provide and Improve the Service:**

* To create, maintain, and secure your account.

* To deliver the core functionalities of the AQ Bloom App and Site (e.g., tracking activities, personalizing quests, providing AI coaching, facilitating community interactions).

* To analyze how users engage with the Service to enhance user experience, develop new features, and improve performance.

* **Personalization:** To tailor the Service to your specific needs and preferences, such as personalized recommendations, AQ score progression, and coaching insights.

* **Communication:**

* To respond to your inquiries, support requests, and feedback.

* To send you updates, notices, announcements, and additional information related to the Service.

* To send you marketing and promotional materials via email, subject to your prior consent.

* **Security and Legal Compliance:**

* To prevent fraud, misappropriation, infringements, identity theft, and other illegal activities or misuse of the Service.

* To handle technical breakdowns and malfunctions.

* To enforce the Terms of Use of the Service.

* To protect the rights and safety of our affiliated entities and third parties, as well as our own.

* To comply with applicable laws, regulations, and legal processes.

* **Business Transfers:** To transfer your information in the case of a sale, merger, consolidation, or acquisition of all or a portion of our assets. In that event, any acquirer will be subject to our obligations under this Policy.

3. How We Disclose Your Information

We do not sell, trade, or rent your Personal Information to third parties. We may disclose your information in the following circumstances:

* **With Your Consent:** We may share your information if you provide us with explicit consent. For example, content you choose to post on the public community feed or private messages you send to other users.

* **Service Providers:** We may use third-party service providers to manage one or more aspects of our business operations, including hosting, data storage, analytics, payment processing, email communication, and customer support. When we do use an outside company, we employ appropriate contractual and technical safeguards to ensure that your Personal Information is used in a manner consistent with this Policy and applicable data protection laws. Examples of such providers include cloud hosting (Base44), payment gateways (Stripe), and analytics platforms (Facebook Meta Pixel).

* **Legal Requirements and Law Enforcement:** We may disclose your Personal Information if required to do so by law, in response to a valid legal process (e.g., court order, subpoena), or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of CME, our users, or the public.

* **Business Transfers:** As described in Section 2, in connection with a sale, merger, consolidation, or acquisition.

4. Storage and Retention of Personal Information

Your Personal Information is stored in secured locations and on servers controlled by CME or our authorized service providers. These locations may include our offices or the offices of our service providers.

We retain Personal Information for as long as necessary to fulfill the purposes for which it was collected, to provide the Service, resolve disputes, enforce our agreements, or as required by law. When your data is no longer necessary or relevant for the stated purposes, or required by law, we will securely delete or anonymize it.

5. Your Choices and Rights

* **Access, Correction, Update, Deletion:** You have the right to access your Personal Information and request corrections, updates, or deletion of inaccurate or incomplete data. If your personally identifiable information changes, you may correct, update, or delete it by accessing your account settings within the App or by contacting us directly.

* **Opt-Out of Marketing Communications:** If you prefer not to receive any further marketing or promotional email communications from CME, you may unsubscribe using the link provided in the emails or by emailing us at [email protected] to request removal from our marketing lists. Your Personal Information will be added to the relevant suppression list to ensure your request is complied with.

* **Cookies:** To ensure that our Site is optimized for ease of use, we or our service provider(s) may use cookies and similar technologies to collect standard information about your language preferences, browser type, and interactions with the Site. These cookies are intended to optimize your experience. You can manage your cookie preferences through your browser settings; however, refusing cookies may limit your ability to access all features on the Site.

* **Social Media Widgets:** Our Site and App may include Social Media Features (e.g., Facebook Like button) or interactive mini-programs. These Features may collect your IP address, which pages you are visiting, and may set a cookie. Your interactions with these Features are governed by the privacy policy of the enterprise providing them.

6. Security

We implement reasonable technical, administrative, and physical safeguards to protect your Personal Information from unauthorized access, use, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

7. Third-Party Websites

Third-party websites or services accessed via the Site or App (e.g., payment gateways, links to external resources) are not covered by this Policy. We accept no responsibility or liability in respect of third-party sites. Please refer to the privacy policies published on any third-party sites or services which you may access through the Service before submitting Personal Information to them.

8. Agreement to Terms of Policy

By using the Service and/or providing information to us, you accept and agree to the collection, use, and disclosure of your Personal Information for the purposes described in this Policy. We review our policies regularly and may effect modifications and/or updates.

9. Changes to this Policy

From time to time, CME may make changes or alterations to this Policy. If any substantial changes are made to this Policy by the way in which User’s Personal Information is used, these changes will be posted on this page, and we may notify you through other means, such as email, if appropriate.

10. Contact Us

If you have any questions, concerns, or suggestions regarding this Policy, please contact us at [email protected].

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